Privacy Policy

1. Your Privacy At Diverse Borneo Sdn Bhd ("Diverse Borneo," "we," "our," or "us"), we respect the privacy of your personal information and strive to maintain its confidentiality. We are committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website the Site and use our services.

2. Collection of Personal Information We collect your personal data to deliver products and services to you, for future marketing purposes, and to improve our services.

2.1. Purpose of Data Collection: We collect your personal data to deliver products and services to you, for future marketing purposes, and to improve our services.

2.2. Access to Personal Information: Only authorized employees of Diverse Borneo have access to your personal information. We will not disclose information about our customers to third parties except in cases where it is necessary to provide a service to you, such as arranging product delivery, conducting credit and security checks, customer research, profiling, or when we have your express permission.

3. Your Consent We will not sell your name, address, email address, credit card information, or personal information to any third party (excluding partners from whom you may have linked to our site) without your explicit permission.

4. Communication & Marketing At Diverse Borneo, we may use your contact information to communicate with you for various purposes, including:

Providing updates on our products, services, and promotions. Sending newsletters or marketing materials that you have subscribed to. Seeking your feedback through surveys and customer satisfaction inquiries. We respect your preferences regarding communication. You can manage your communication preferences or unsubscribe from marketing communications at any time by following the instructions in the emails we send you.

5. Cookies Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our site. We use cookies for various purposes, including:

Functionality: To provide you with a personalized experience, remember your preferences, and allow you to log in to your account. Analytics: To gather information about how you use our website, which helps us improve our services and understand user behavior. Marketing: To display targeted advertisements based on your interests and online activities. You have the option to control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality and usability of our website.

6. Site Statistics We collect and analyze site statistics to understand how visitors interact with our website. This information helps us:

Improve the performance and usability of our site. Track the effectiveness of our marketing campaigns. Identify and resolve technical issues. The data we collect for site statistics is aggregated and anonymized, and it does not personally identify you.

7. Disclosures of Your Information We take the privacy and security of your information seriously. We will not disclose your personal information to third parties except in the following circumstances:

To provide a service to you, such as arranging product delivery. When required by law or legal process. When we have your explicit consent. To protect our rights, privacy, safety, or property, or that of our customers or partners. We ensure that any third parties with access to your information adhere to strict confidentiality and data protection standards.

8. Third-Party Sites Our website may contain links to third-party websites or services that are not operated by Diverse Borneo. These third-party sites have their own privacy policies and practices, which may differ from ours. We are not responsible for the content or privacy practices of these third-party sites. We recommend reviewing their privacy policies when visiting such sites.

9. Checking Your Details If you have any questions or concerns about your personal information or this Privacy Policy, please feel free to contact our customer service team during our working hours:

Working Hours: 9:00 AM - 6:00 PM (Monday to Friday)

Contact Information: Call us at [Your Customer Service Phone Number]

You can also reach out to us via email at [Your Customer Service Email Address].

10. Shipping and Delivery Policy Items in stock: 2-5 working days for Standard Delivery items. Items that are out of stock: Please email or call us for assistance.

11. Cancellation & Refund Policy We understand that plans can change, and sometimes you may need to cancel your booking. Here are our cancellation and refund policies:

11.1 Deposit Requirement - A 50% deposit is required during the online booking process to secure your reservation.

11.2 Payment 1 Week Before Arrival - An additional 30% payment is required at least 1 week before your scheduled arrival date.

11.3 Balance Payment - The remaining balance must be paid in full before your departure date.

11.4 Cancellation Policies - If you need to cancel your reservation 1 week or more before your scheduled departure date, we will refund 50% of the total fees paid.

- No fees will be refunded for cancellations made within 1 week of your departure date.

Please note that these policies apply to all bookings made through our website or any other booking platform we use.

12. Contacting Us You can contact us through our contact number shown in the main page or at our office.

13. Governing Law This Privacy Policy is governed by the laws of [Your Jurisdiction], without regard to its conflict of law principles. By using our services or providing us with your information, you consent to the collection, processing, and transfer of your information in and to [Your Jurisdiction] and other countries where we operate.